THE BLOG

Small Tweaks, Big Loyalty: Creating ‘Magic Moments’ in Your Customer Journey business stratagy customer experience customer retention customer service customer whisperer Mar 19, 2025

Let’s talk about what really keeps customers coming back. It’s not just good food, well-crafted cocktails, or even a killer playlist (though, let’s be real, those help). The real magic lies in the small, unexpected momen...

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The Real Power Couple Behind Customer Retention in 2025 ai big picture goal business strategy customer experience customer retention Feb 21, 2025

Ever had a customer walk through the door and you think, "Oh no
 what was their usual order again?"
Or maybe you’ve meant to send a thank-you email after a big sale but
 life happened.

We’ve all been there. You’re juggli...

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Capturing Customer Info—Without Feeling Awkward! big picture goal customer experience customer retention customer service email list building Feb 08, 2025

If you’ve ever cringed while asking a customer for their email, you’re not alone. For bricks-and-mortar businesses like cafĂ©s, bars and retail stores, building an email list is essential, but it often gets put in the 'to...

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