>> JOIN MY NEWSLETTER<<

Speaker Work with Me Blog
About Contact

THE BLOG

Creating memorable customer experiences for hospitality and tourism growth through CX strategy.
Your guests don’t want service, they want a show! consistent profit customer experience customer retention experience economy Oct 24, 2025

Most businesses are chasing “good service,” when what really drives profit and loyalty is experience.

Pressing pause made me realise we’ve all been measuring the wrong thing. And that realisation? It sits at the very he...

Continue Reading...
Improving profits through customer experience in hospitality and tourism
The Truth About “Great Service” big picture goal consistent profit customer experience customer service great service repeat revenue Oct 16, 2025

Why taking an unplanned break made me realise we’ve got it wrong!

Ever noticed how life has a way of forcing you to slow down right when you’re at full throttle?
This winter, I hit pause on my business, part planned, par...

Continue Reading...

Categories

All Categories ai ai and wine ai hospitality ai loyalty aussie wine big picture goal business plan business stratagy business strategy consistent profit customer churn customer experience customer retention customer service customer whisperer email eofy events experience economy follow up free tools great service ideal client ideal customer list building local pub loyalty mission niche perfectionism planning tools procrastination progress public holidays q4 regional hospitality repeat customers repeat revenue rural hospitality templates vision wine