THE BLOG

We had a goal, not a plan business foundations clarity goal setting kylie's world taking action Nov 03, 2026

Sounds counter-intuitive...

...but sometimes that’s all you really need to get started. Knowing where you’re headed matters more than having every step mapped out.

Many times in my life I’ve had a goal, sometimes a cra...

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Nobody forgot about you ai and tech for real hospo humans ai induction business foundations practical ai repeat business formula Oct 23, 2026

They just haven't got a reason to come back

Picture a new starter on their first Saturday, before they carry a single plate you’ve told them which table has the wobbly leg and which regular takes their coffee with 4 sug...

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It's not going to settle down ai and tech for real hospo humans ai visibility business foundations kylie's world practical ai Oct 13, 2026

Waiting for AI to stop changing is a strategy with no end date.

A few weeks back my husband and I worked out that our tenth wedding anniversary lands in January. Ten years. It feels like yesterday and a lifetime ago tha...

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Summer's being booked without you ai and tech for real hospo humans ai business visibility business foundations practical ai repeat business formula Oct 08, 2026

The trips people take in January are being researched right now...

...mostly through AI rather than Google. Someone's at their kitchen table tonight planning a trip to your area. Glass of something in hand, dreams of ho...

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Tell them about the Flies! ai and tech for real hospo humans business foundations customer experience growth design the wow repeat business formula Oct 02, 2026

Is your promise living up to expectations in a digital world?

A bloke at Quobba Station in WA demanded his money back because the waves were too loud. Yes, too loud! He'd booked an ocean-view campsite. On the ocean, whe...

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The Quiz Claude nearly Deleted ai visibility business foundations kylie's world practical ai Sep 28, 2026

It overwrote a couple of hours of work...

...then couldn't remember what it had overwritten. It took a day and a half to fix! I was building something I was really excited about, an interactive quiz that tells you wheth...

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