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Building repeat business through customer experience in hospitality and tourism
The Secret Sauce Behind Repeat Business customer experience customer loyalty customer retention customer service hospitality customer retention repeat business formula repeat customers repeat revenue tourism customer retention Jan 18, 2026

Summer brings the crowds.

Cold drinks, warm nights and a steady stream of new faces walking through your doors. It feels good, it looks successful, but once the season fades, many hospitality and tourism operators find ...

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Empty restaurant table representing customer churn in hospitality
The Real Cost of a One-Time Customer in Hospitality & Tourism customer churn customer experience customer retention repeat customers Nov 08, 2025

The most expensive seat in your business? Itโ€™s the empty seat!

Every operator knows the sting of a quiet night or an empty table and when those moments stack up, they donโ€™t just dent your ego, they punch holes in your b...

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