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Empty restaurant table representing customer churn in hospitality
The Real Cost of a One-Time Customer in Hospitality & Tourism customer churn customer experience customer retention repeat customers Nov 08, 2025

The most expensive seat in your business? Itโ€™s the empty seat!

Every operator knows the sting of a quiet night or an empty table and when those moments stack up, they donโ€™t just dent your ego, they punch holes in your b...

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