THE BLOG
Most businesses are chasing âgood service,â when what really drives profit and loyalty is experience.
Pressing pause made me realise weâve all been measuring the wrong thing. And that realisation? It sits at the very he...
Why taking an unplanned break made me realise weâve got it wrong!
Ever noticed how life has a way of forcing you to slow down right when youâre at full throttle?
This winter, I hit pause on my business, part planned, par...
In hospitality, loyalty can feel like chasing a mirageâŠ
One week your venueâs buzzing, the next itâs ghost town vibes. You pour your heart into service, post relentlessly on socials and hand out loyalty cards like youâr...
AIâs not just in your inboxâŠ
Itâs now sniffing, swirling and suggesting whatâs in your glass. Iâm uncorking the tech shaking up wine service, one bold bottle at a time.
Itâs Aussie Wine Month and you know what that mea...
Is AI just another shiny objectâŠ
As artificial intelligence (AI) continues to dominate conversations across every industry, the question for hospitality business owners is no longer if they should pay attention, but how...
Take the momentum from Gather Round into Easter & ANZAC Day!
With Gather Round, Easter and ANZAC Day all landing within a few short weeks, this is your window to attract new customers, fill seats and boost that bank ba...
Why Most Businesses Lose Customers After the First Sale!
Letâs talk about the silent killer of hospitality businesses. No, not a bad review, though that stings! Not even rising costs and letâs be real, theyâre brutal.
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3 Steps to Get Ahead of the Chaos
The final quarter of the financial year is almost upon us and if youâre running a hospitality business, youâre either feeling on top of your game or like youâre sprinting towards June 3...
Letâs talk about what really keeps customers coming back. Itâs not just good food, well-crafted cocktails, or even a killer playlist (though, letâs be real, those help). The real magic lies in the small, unexpected momen...
Ever had a customer walk through the door and you think, "Oh no⊠what was their usual order again?"
Or maybe youâve meant to send a thank-you email after a big sale but⊠life happened.
Weâve all been there. Youâre juggli...
If youâve ever cringed while asking a customer for their email, youâre not alone. For bricks-and-mortar businesses like cafĂ©s, bars and retail stores, building an email list is essential, but it often gets put in the 'to...
AI is here to stay, but if 2025 is proving anything, itâs this: human connection is making a massive comeback! Yes!! Customers are done with generic, soulless interactions. Theyâre craving real, personalised service and ...
