THE BLOG

Traveller at a kitchen table asking AI on their phone where to stay and eat on a January trip
Summer's being booked without you ai and tech for real hospo humans ai business visibility business foundations practical ai repeat business formula Oct 08, 2026

The trips people take in January are being researched right now...

...mostly through AI rather than Google.Ā Someone's at their kitchen table tonight planning a trip to your area. Glass of something in hand, dreams of ho...

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Tourist photo of Kylie Pengelly Linke at Uluru, beside a photo of her wearing a fly net, showing the reality of the outback.
Tell them about the Flies! ai and tech for real hospo humans business foundations customer experience growth design the wow repeat business formula Oct 02, 2026

Is your promise living up to expectations in a digital world?

A bloke at Quobba Station in WA demanded his money back because the waves were too loud. Yes, too loud! He'd booked an ocean-view campsite. On the ocean, whe...

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Building repeat business through customer experience in hospitality and tourism
The Secret Sauce Behind Repeat Business customer experience customer loyalty customer retention customer service hospitality customer retention repeat business formula repeat customers repeat revenue tourism customer retention Jan 18, 2026

Summer brings the crowds.

Cold drinks, warm nights and a steady stream of new faces walking through your doors. It feels good, it looks successful, but once the season fades, many hospitality and tourism operators find ...

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