THE BLOG
Customer Service in 2025: The Return of Real Human Connection
Feb 03, 2025
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AI is here to stay, but if 2025 is proving anything, it’s this: human connection is making a massive comeback! Yes!! Customers are done with generic, soulless interactions. They’re craving real, personalised service and ...
You are NOT my Customer!
Jan 27, 2025
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Buckle up, because I’m about to flip the script on that tired old mantra: "The customer is always right." Guess what? They’re not!. Embracing this truth can be a game-changer for your business. Let's dive in and shake th...
Why having a clear and concise business strategy is the key to success
Aug 08, 2024
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"If you don't like the road you're walking, start paving another one."Ā Dolly Parton
When I started my first coaching and writing business in 2009 I knew I needed a clear plan as I’m prone to work in organised chaos and...